spikocrypto
Support

How can we help?

Fixes for the most common situations are below. If you can't find yours, write to us; we usually reply within two business days.

Email support@coinlegs.com

Please include the app version (bottom of the Settings screen), your phone model and, if possible, a screenshot.

Good to know

Spiko has no accounts, so we can't identify you by email. Anything involving your alerts or data is done inside the app.

I'm not getting notifications

  • Permission: on iPhone, Settings → Notifications → Spiko; on Android, Settings → Apps → Spiko → Notifications must be on.
  • Focus / Do Not Disturb: your phone's focus mode may be hiding notifications.
  • Battery saving (Android): some manufacturers restrict notifications from background apps. Try turning off battery optimisation for Spiko.
  • Hourly limit: to prevent notification storms, a device receives at most 30 notifications per hour.
  • Still nothing? Open and close the app once; this refreshes your notification token on our server.

I set an alert but it didn't fire right away

An alert fires for every new spike that matches it: the coin (or your favorites, or all coins), the market, the minimum amount and the side. Spikes that happened before you set the alert don't trigger it.

To avoid notification storms, the same alert notifies you about the same coin at most once every 10 minutes, and a device receives at most 30 notifications per hour.

The feed looks quiet

Spikes arrive live over a constant connection. The pill next to the logo says LIVE when connected; PAUSED means you tapped it to freeze the screen (tap again to resume). If it says OFFLINE, your connection dropped; the app reconnects by itself and fills the gap. Quiet markets simply produce fewer spikes, especially with a high minimum amount.

I moved to a new phone

Install the app on your new phone with the same Apple ID or Google account and tap Settings → Restore purchases; Premium belongs to your account and turns on there too. Alerts are tied to the device, so they don't move over and you'll need to set them again.

Premium and subscription

  • Premium isn't showing: tap Settings → Restore purchases. You need to be signed in with the Apple ID or Google account you bought it with.
  • Cancelling: on iPhone, Settings → your name → Subscriptions; on Android, Play Store → Profile → Payments & subscriptions → Subscriptions. Premium stays on until the end of the period.
  • Trial: the 7-day free trial comes with the yearly plan, once per store account. Deleting and reinstalling the app does not restart it.
  • Switching plans: to go from monthly to yearly, just pick the yearly plan on the purchase screen; the store handles the switch.
  • When Premium ends: the app keeps working on the free plan. Extra alerts are paused, not deleted, and pick up again when you turn Premium back on.

Refunds

Apple or Google take the payment, so refunds go through their process; we can't issue refunds ourselves.

  • App Store: reportaproblem.apple.com
  • Google Play: Play Store → Profile → Payments & subscriptions → Budget & history → the order

I want to delete my data

Settings → Delete my data in the app deletes your device record and all your alerts immediately. Deleting the app also works; your record is deleted automatically within 60 days at the latest. Details are in the privacy policy.